Shipping policy

Effective September 1, 2026

This Shipping Policy applies to purchases made through the Rodrigo Eng Photos online store.

Shipping destinations and charges

Rodrigo Eng Photos currently ships within Canada and to the 48 contiguous United States and Washington, DC. Shipping is not currently available to Alaska, Hawaii, US territories, or APO/FPO and other military addresses.

Standard shipping is included in the displayed price of each print. Applicable sales taxes are calculated separately at checkout.

Orders shipped to eligible addresses in Canada and the 48 contiguous United States and Washington, DC are not expected to incur additional import duties or brokerage charges payable by the customer. Cross-border charges arising from our production and fulfilment arrangements are managed by the print and fulfilment provider. If a carrier requests an unexpected payment before delivery, contact orders@rodrigoeng.art before making the payment whenever possible.

Production and delivery time

Each print is produced to order and fulfilled by a professional fine-art printing partner. The production partner and location may vary depending on the delivery destination, product availability, and operational requirements. These arrangements do not affect the artwork ordered, its limited-edition status, the Certificate of Authenticity, or Rodrigo Eng Photos’ quality commitments.

Please allow approximately 2–3 weeks from order confirmation for production and delivery within Canada or the United States.

This timeframe is an estimate rather than a guaranteed delivery date. Delivery may occur sooner, but timing can vary depending on the destination, carrier operations, customs processing, weather, and other circumstances outside the reasonable control of Rodrigo Eng Photos.

If an order has not arrived within three weeks, contact orders@rodrigoeng.art using the email address associated with the order and include the Shopify order number. We will review the shipment status and investigate the specific circumstances.

Packaging

Fine-art prints are normally shipped unframed and rolled in protective cylindrical packaging secured with end caps. The 12 × 18-inch Small print may be shipped flat when that option is available, but flat shipment is not guaranteed. All other available sizes are shipped rolled.

A print may retain a temporary curl when removed from rolled packaging. This is an expected result of rolled shipment and does not, by itself, indicate damage or a production defect. Customers should handle the print carefully and may wish to have it flattened and framed by a professional.

Orders are shipped directly by the print and fulfilment provider. Shipments do not include a Rodrigo Eng Photos label or branding on the exterior packaging. Packing slips, sender information, return-address details, or other shipping documentation may identify the printing or delivery partner. The artwork is accompanied by its Rodrigo Eng Photos Certificate of Authenticity and Peel & Stick serial-label sheet. Invoices, product prices, and promotional inserts are not included in the customer’s shipment.

Delivery address

A complete and accurate physical street address is required for delivery. Orders cannot be shipped to PO boxes.

Please review the recipient’s name, address, unit number, postal or ZIP code, and contact information before submitting the order. If a correction is needed, contact orders@rodrigoeng.art immediately and include the Shopify order number.

Address changes cannot be guaranteed after the order has entered production or been transferred to the carrier. Additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

Shipment confirmation and tracking

Tracking information will be sent to the email address provided at checkout for every shipment after it is issued by the carrier. Carrier updates may take time to appear or may change while the shipment is in transit.

Customers are responsible for making reasonable arrangements to receive the shipment and for responding to any delivery or collection notices provided by the carrier. Questions about a shipment should be sent to orders@rodrigoeng.art with the Shopify order number.

Orders containing multiple prints

If an order contains multiple prints, the items may be produced, packaged, and shipped separately. They may arrive on different dates and may have separate tracking numbers.

Customers will be notified of additional shipments and provided with tracking information for each shipment after it is issued by the carrier. If part of an order arrives but no shipment information has been received for the remaining items, contact orders@rodrigoeng.art and include the Shopify order number.

Separate shipments belonging to the same order do not result in additional standard shipping charges.

Unsuccessful or refused delivery

Customers are responsible for following carrier notices and completing any reasonable steps required to receive or collect their shipment.

If delivery is unsuccessful because the address supplied was incorrect or incomplete, the customer did not respond to delivery or collection notices, or the shipment was refused, contact orders@rodrigoeng.art. We will review the available options with the print and fulfilment provider and carrier.

If a carrier requests an unexpected payment for duties, import taxes, brokerage, or customs clearance before delivery, contact orders@rodrigoeng.art before making the payment whenever possible. We will review the charge and provide instructions.

Any refund, reshipment, or other resolution must be requested and approved in writing by Rodrigo Eng Photos, subject to applicable law. Costs associated with return-to-sender service, storage, address correction, reshipping, or reproduction may be deducted from an approved refund or charged before another shipment is arranged.

Damaged, lost, or incorrect shipments

Please inspect the print and packaging promptly after delivery. If the print arrives damaged, has a production defect, or is not the artwork or size ordered, contact orders@rodrigoeng.art within 48 hours of delivery.

Include the Shopify order number and clear photographs of the print, packaging, shipping label, and any visible damage. Keep the print and all packaging until written instructions are provided, as the carrier or print and fulfilment provider may require them for review.

If tracking indicates that a shipment was delivered but it cannot be located, or if the order has not arrived within the estimated three-week period, contact us promptly so the shipment can be investigated.

When a replacement is approved, Rodrigo Eng Photos will provide written instructions explaining how to proceed. The replacement print and standard shipping will be provided at no additional charge. If a carrier requests an unexpected payment before delivery of an original order or authorized replacement, contact orders@rodrigoeng.art before making the payment whenever possible.

Do not ship an item to the Rodrigo Eng Photos business address or any other location unless written instructions have been provided.

Order changes and cancellations

Because each print is produced to order, cancellation or change requests must be submitted to orders@rodrigoeng.art within one hour of placing the order. Include the Shopify order number and send the request from the email address used at checkout whenever possible.

A request is not approved until Rodrigo Eng Photos confirms it in writing. Changes or cancellations cannot be guaranteed once the order has entered production. After production begins, the order cannot normally be changed or cancelled.

Approved cancellations will be refunded to the original payment method. Additional conditions are explained in the Return and Refund Policy.